I just don't know what to tell you

So Gage got his braces and now has to go to the dentist to have two of his baby teeth that are in the way pulled. Following is the conversation I had with the receptionist at the dentist office. I will preface this by saying that the woman was clearly very old. Still didn't help with my frustration level.

"Hi I'd like to schedule an appointment please."

"What's your name?"

"My name is Jill ****, but the appointment is not for me."

"Young, your last name is Young?" (not even close)

"Umm... no but it doesn't matter because the appt is for my son and his last name is different than mine."

"What do you mean his last name is different?" (seriously? it's 2009, this can't be the first time she's heard such a thing)

"I mean we don't share the same last name."

"Hmm... that's interesting. Well, what's his name?" (interesting... really?)

"His name is Gage ****"

"Gabe what?"

"No not Gabe, Gage ****. G-A-G-E"

"Oh, what kind of name is that?" (are you fucking kidding me?!?)

"Umm... the one I gave to him at birth."

"Hmm... that's interesting." (oh my God... are you kidding me? Am I on the radio or something?!?)

"Okay, I found him. He's 14 right?"

"Yes"

"Okay so I have an appointment for July."

"But you don't know what I need an appointment for."

"Yes I do. He's gonna get his teeth cleaned. That's why people call here."

"Yes, sometimes. And if you look you'll see that he just had his teeth cleaned less than three months ago."

"Well, are you gonna tell me what you need an appointment for?" (now this is where I'd like to say...Listen up lady, I've already put up with your shit for long enough so you need to knock it the fuck off now, before I get pissed. Of course I didn't.)

"Yes he needs to have two teeth pulled."

"Well you're gonna need a referral for that and you'll have to call back on Friday after the doctor looks at his chart."

"I'm sorry, why would I need a referral and to whom would you be referring me?"

"To an oral surgeon, of course. That's the kind of doctor that pulls wisdom teeth." (????)

"Not once in this conversation did I mention wisdom teeth and really... do 14 year old kids even have wisdom teeth? He has two baby teeth that are loose, in the way of his braces, and need to come out."

"Oh. Why didn't you say so? I just don't know what to tell you. He's booked out until July so I guess you'll just have to wait until then. Otherwise you could try to find another dentist to do it."

"Umm... is Sarah there? She still works there right?" (Sarah being the receptionist not in her early 90's and capable of scheduling an appt... before JULY)

"Oh yes. She'll be back tomorrow."

"You know what I think I'll just try back tomorrow."

"Oh that's a good idea. She'll probably get you in right away."

????